Thank you for shopping with newwahmaykitchen.com. This Shipping Policy explains how we process and deliver orders within the United States.

1. Shipping Area

We currently ship only within the United States.

At this time, we do not offer international shipping.

2. Order Processing

• Orders are processed within 1–2 business days after payment has been successfully confirmed.
• Orders are processed Monday through Friday, excluding weekends and public holidays.
• Orders placed after business hours, on weekends, or on holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

3. Estimated Delivery Time

Estimated delivery within the United States:

• Standard Shipping: 3–7 business days

Delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, holidays, or other unforeseen circumstances.

4. Shipping Fees

Shipping charges are calculated and displayed during checkout before your payment is completed.

From time to time, we may offer free shipping promotions on eligible orders.

5. Order Tracking

After your order has been dispatched, a shipping confirmation email containing tracking information will be sent if tracking is available.

Please allow up to 24–48 hours for tracking information to become active.

6. Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather
• Carrier delays
• High shipping volumes
• Public holidays
• Natural disasters
• Other unforeseen events

We appreciate your patience should any unexpected delays occur.

7. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If an incorrect or incomplete address is provided, shipping delays, additional shipping charges, or returned packages may occur.

If you notice an error after placing your order, please contact us as soon as possible. We will make every reasonable effort to update the information before the order ships.

8. Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us promptly.

We will work with the shipping carrier to investigate the issue and assist in reaching an appropriate resolution.

9. Undeliverable Packages

Packages returned because of an incorrect address, refused delivery, or failure to receive the shipment may be eligible for reshipment after additional shipping charges are paid, or a refund in accordance with our Refund Policy.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: yinwei@newwahmaykitchen.com

Phone: +1 (929) 619-9813