At newwahmaykitchen.com, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned with all original packaging, accessories, and documentation (if applicable).
• Show no signs of misuse, damage, or alteration.
• Include proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

• Items that have been used or damaged after delivery.
• Items missing original packaging or components.
• Products damaged due to improper use, negligence, or unauthorized modifications.
• Clearance, final sale, or non-returnable items clearly marked at the time of purchase.
• Gift cards, where applicable.

3. How to Start a Return

Before returning any item, please contact our customer support team to obtain return authorization.

Please include:

• Your order number
• Your name
• A brief description of the reason for the return
• Photos of the item if it is damaged or defective

Returns sent without prior authorization may experience processing delays or may not be accepted.

4. Return Shipping Costs

• If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs.
• If the return is for personal reasons (such as ordering the wrong item, no longer wanting the item, or other non-quality-related reasons), the customer is responsible for the return shipping costs.

We recommend using a trackable shipping service, as we are not responsible for returns lost during transit.

5. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be issued to your original payment method.
• Refunds are typically processed within 3–5 business days after the returned item has been inspected and approved.

Please note that your financial institution may require additional time to post the refund to your account.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs showing the problem

We will review your request and arrange an appropriate solution, which may include a replacement, exchange, or refund.

7. Exchanges

We currently offer exchanges only for items that arrive damaged, defective, or incorrect.

For all other situations, please return the eligible item for a refund and place a new order if desired.

8. Return Address

Please do not return any item without contacting us first for return authorization.

Return Address:

NEW WAH MAY KITCHEN INC
Attn: Returns Department
1058 ISLIP AVE
BRENTWOOD, NY 11717
United States

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: yinwei@newwahmaykitchen.com

Phone: +1 (929) 619-9813